(Handling of Personal Information)
NOTWITHSTANDING THE OTHER PROVISIONS OF THIS POLICY, (i) ARCHON SYSTEMS INC. RESERVES THE RIGHT TO DISCLOSE ALL INFORMATION, INCLUDING PERSONAL INFORMATION, TO REGULATORY AUTHORITIES, LAW ENFORCEMENT AGENCIES OR AS REQUIRED BY APPLICABLE LAW, AND (ii) ARCHON SYSTEMS INC. MAY ALSO USE YOUR INFORMATION, INCLUDING PERSONAL INFORMATION, AS PERMITTED BY LAW TO ENFORCE OUR RIGHTS AND TO PROTECT: OUR RIGHTS OR PROPERTY, OUR WEBSITES, OR OUR USERS AND OTHER CLIENTS.
Your use of our services is subject to the Terms and Conditions of Use/User Agreement, or other agreement, and related policies and guidelines applicable to the service. In this regard You are required to respect the privacy and property rights of the other users of our services and Archon, and failure to do so may result in us suspending or terminating Your use of our products and services in our sole discretion.
Please note that “including”, the phrases “e.g.,” or “for example” and any derivatives of any of the foregoing mean “including, without limitation”; and the examples provided should not be considered to be all-inclusive or limiting.
Accessibility of Your Information – How You Control It
Our services, and in particular the Online Showroom feature of our inFlow Cloud™ Services, are designed so that users publish their product information online for their customers or public to see. Our services do not filter or monitor in respect of this.
You have control over, and You are responsible for, what information is accessible to other users of InFlow Cloud™ and the public. This is done via Your choices in the Online Showroom Settings of our services, and by specific actions that You take from time to time when using our services such as invoicing or adding users to Your account.
Be careful: Your use of our services can also result in making other information accessible to others which is not covered by the Online Showroom Settings as a result of actions that You take. For example, if You choose to allow Public Access to Your Online Showroom and choose to show the Pricing Information, then anyone on the Internet will be able to see Your products with their respective prices. When You add a user to Your account or You issue an invoice through our services, You are handling personal information and should ensure that You do so in compliance with applicable laws and regulations.
Please note that we reserve the right to change the Online Showroom Settings and their related default behavior within our services, but we will post notice of such changes on our affected website(s).
Information that We Gather and Track
We gather all information that our users input in the course of registering to use our products and services. We maintain records of Your contact with us, including customer support interactions. This includes all information that is required to register to use and pay for our services, and all optional, voluntary submissions that You input into our websites and into our services.
We do not store payment information directly, we use a third-party payment provider called Stripe which stores the information You provide regarding payment. Our agreement with them requires that they use that information only for the purposes of processing your payment(s) to us. The personal information that You provide that is retained and used by us in the course of these activities consists of:
- Phone Number
For payment purposes Stripe also obtains:
- Credit Card number
- Name on Card
- Billing Address
Tracking: We also gather information, including personal information, derived from Your use of our services and visits to our website(s) using third party products (Google Analytics, Drip, Webinar Jam, Calendly, Get Feedback). This includes log data, Your IP address and similar information that is generated when You use our services and/or our software programs, and includes from where and when You log into our services, what devices You use to access our services, when You enter or leave our website(s), where You go on our website(s) what aspects of our services You use, who You interact with within our user community, e-mails and e-mail logs, live chat logs, and passwords. This information can be, and is, linked by us to the individual user.
In addition the third party services that we use for Tracking (Google Analytics, Drip, Webinar Jam, Calendly, Get Feedback) may place cookies on Your device so that we and they can understand what You are interested in. The techniques such third parties’ use to gather IP addresses, cookie identifiers, website activity and other information is set out at their websites.
Further, please note that cookies can track all activity that occurs after they are placed in your system. Regular “clearing” of cookies from Your systems may assist in maintaining Your privacy.
Our Use of the Information
Access to personal information and Your data is restricted to Archon employees and consultants which require access to perform their jobs.
We do not sell Your personal information to third parties.
We use the personal information that You provide to us and that we gather to provide our services, including billing and support.
The information that we gather in the course of tracking Your use of our services and visits to our website(s) is used by us to improve our products and services.
However, information we collect from You may be transferred to a third party as a result of a sale, acquisition, merger, financing, insolvency or bankruptcy involving us.
In addition Your personal information is accessible to our suppliers providing us with goods and services related to providing You our services (e.g. our cloud service provider Microsoft Azure, and we use Zendesk, UserVoice, Aircall, and Setmore products for customer support).
We also use Your contact information to send out notices and information about our products and services, including third party notices relating to our services. You can opt out of receiving these communications by going to the unsubscribe link embedded in the communication and following the procedure described there.
Protection of the Information
We have implemented commercially available security measures to secure Your data and personal information, and we use reputable cloud service providers (Microsoft Azure) to provide the data storage related to our services. Security measures include:
- Secured and encrypted version of the HTTP transportation protocol
- Anonymizing of passwords
- IP-based firewall whitelist for all direct database access
- Storing of each user’s data in its own individual silo
However because our services utilize the Internet, we cannot guarantee that any information You submit to us will be free from unauthorized intrusion that could result in in being accessed, disclosed, altered or destroyed. We also cannot guarantee that other technical issues, including software coding errors, may not result in an inadvertent disclosure, alteration or destruction of Your information.
You control your own password, and should ensure that it is secure and strong. Also remember that Your communications with us and other users using e-mail, IM and similar means are not encrypted, and thus potentially vulnerable. Please ensure that You have appropriate back up for all Your information.
As a result, we shall not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from unauthorized access to or disclosure of any information that You have provided to us or transmitted through or to our services. Please also refer to our Terms and Conditions of Use/User Agreement for the service You are using regarding further limitations in respect of our liability.
If Archon does become aware of any unlawful access or misuse of a Your personal information stored on equipment or in facilities controlled or managed by it, or unauthorized access to such equipment or facilities resulting in disclosure of personal data, we will promptly (i) notify the affected users of the incident; (ii) investigate the incident and provide the affected users with detailed information about it; and (iii) take prompt steps to remedy the vulnerability, if any, that led to the incident.
Data Retention and Removal
We retain the personal information that You provide and the information we collect in connection with our websites and our services for five years after you cease to use our services or products. However if You notify us in accordance with our applicable Terms and Conditions of Use/User Agreement that you no longer want to use a service, or we terminate Your use of our service(s), we will deactivate your profile and related information so that it is no longer readily available to others or to You.
You can contact us at any time to ask us to remove Your personal information from our systems, and we will do so through an irreversible anonymization that will also result in the termination of our services if any were still active. Please note too that this only affects the personal information in our systems or that of our suppliers that we control, and will not result in the removal of Your personal information that You have made available to others using our products or services that may have been retained outside of our systems or those of our suppliers.
Accessing, Updating or Correcting Your Data
Unless Your use of our services or products has terminated or been suspended, You are able to view and update most of the Your information, including all of Your personal information, through Your account(s). If You are having trouble updating your personal information yourself, please contact us to request the removal of inaccurate or incorrect information and personal information in Your account(s); and Archon will respond to such requests within 30 days.
If you have such a request, or you have any questions about this policy or Your personal information that we maintain, please contact us as follows:
By Mail or Courier
Archon Systems Inc.
260 Carlaw Avenue, Unit 207,
Toronto Ontario, M4M 3L1
Attention: Privacy Matters
If the change(s) we make has the effect of introducing a use of Your personal information that is inconsistent with the immediately previous version of this policy, this will be specifically set out in the notice.
If any modification or change is unacceptable to You, You agree that Your only recourse is to terminate Your use of our service(s).
Updated May 2018.